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Contact us

Christmas & New Year opening hours 2018

Technical Support

Our NOC will continue to operate 24/7 throughout the festive season. As usual, if you experience any hardware or network issues, please raise a support ticket via your Customer Portal or call 0333 247 0222 and we'll be happy to help.

Billing & Sales Teams will be available:

Monday 17 – Friday 21 December - 9.00am to 5.30pm
Christmas Eve - 9.00am to 5.30pm
Christmas Day - Closed
Boxing Day - Closed
Thursday 27 December - 9.00am to 5.30pm
Friday 28 December - 9.00am to 5.30pm
New Year’s Eve - 9:00am to 5:00pm
New Year’s Day - Closed

For expert advice you can trust

To get in touch with us, simply choose the tab below for the department you wish to contact and fill in the form. We'll get back to you ASAP. For fast, technical support, submit a request using the Customer Portal.

Billing Enquiries

Our Billing team is available between 9am and 5.30pm, Monday to Friday. Log a Billing ticket in your Customer Portal or call our Billing team:
+44 (0)333 247 0222 (Option 3)

Select the relevant support form

Sales Enquiries

Call our Sales team on +44 (0)333 247 0222 (Option 2) or use this form to contact our Sales team and we'll get back to you during business hours:

Our Sales team is available between 9am and 5.30pm, Monday to Friday.

Technical Support

Technical support is available 24/7/365. As our servers are unmanaged, we only provide you with technical support for hardware and network related issues, although we'll do our best to help you with some operating system related issues too.

To save time, please check our Network Status page before you contact us.

Log a Support ticket in your Customer Portal

Call our Support team: +44 (0)333 247 0222 (Option 1)

Please try to avoid using the telephone for anything other than urgent issues or for following up on a ticket.

General Enquiries

If you just want to get in touch and it's not urgent, nor does it require a response from our Sales, Billing or Support teams, you can use the form below and we will get back in touch as soon as we can:

Report Abuse

If you believe a server or user on our network is in breach of our terms of service, please fill in the form below. Your details will only be used for internal troubleshooting and will not be divulged to 3rd parties under any circumstances.

Sell Your Portfolio

For a friendly and informal chat about selling your domain or hosting business, please fill in the form below and someone from our Commercial team will be in touch shortly