{"id":116,"date":"2022-02-04T15:32:28","date_gmt":"2022-02-04T15:32:28","guid":{"rendered":"https:\/\/www.simplyhosting.com\/support\/?post_type=ht_kb&#038;p=116"},"modified":"2024-03-11T16:45:39","modified_gmt":"2024-03-11T16:45:39","slug":"changing-your-card-details-online","status":"publish","type":"ht_kb","link":"https:\/\/www.simplyhosting.com\/support\/articles\/changing-your-card-details-online\/","title":{"rendered":"How to add a new payment card"},"content":{"rendered":"\n<p>If you want to change your card details or payment method, you can do this easily.<\/p>\n\n\n\n<div class=\"wp-block-nco-advice-block\"><p class=\"nco-advice-block-content\"><strong>Tip:<\/strong> If your automatic renewal payment is failing, you can also try entering the same card details again. You just need to switch your Payment Method from &#8220;<strong>Use previous card details<\/strong>&#8221; to &#8220;<strong>Credit\/Debit Card Payment<\/strong>&#8220;.<\/p><\/div>\n\n\n\n<p>We do not have a way to add a new card in advance. Once the next invoice is generated (2 weeks in advance of the renewal date), please log into your customer portal, in your &#8220;<strong>Billing<\/strong>&#8221; section, select &#8220;<strong>unpaid invoices<\/strong>&#8220;, find the next invoice(s) due.<\/p>\n\n\n\n<p>Click on &#8220;<strong>View Invoice<\/strong>&#8220;, under &#8220;<strong>Payment Method<\/strong>&#8220;, update the payment method using the dropdown menu to &#8220;<strong>Credit\/Debit Card Payment<\/strong>&#8220;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"677\" src=\"https:\/\/www.simplyhosting.com\/support\/wp-content\/uploads\/2024\/03\/Simply-Hosting-payment-method.png\" alt=\"\" class=\"wp-image-402\" srcset=\"https:\/\/www.simplyhosting.com\/support\/wp-content\/uploads\/2024\/03\/Simply-Hosting-payment-method.png 1024w, https:\/\/www.simplyhosting.com\/support\/wp-content\/uploads\/2024\/03\/Simply-Hosting-payment-method-300x198.png 300w, https:\/\/www.simplyhosting.com\/support\/wp-content\/uploads\/2024\/03\/Simply-Hosting-payment-method-768x508.png 768w, https:\/\/www.simplyhosting.com\/support\/wp-content\/uploads\/2024\/03\/Simply-Hosting-payment-method-50x33.png 50w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>When you have selected your new payment type, click on the &#8220;<strong>Enter new card details now<\/strong>&#8221; at the top right of your invoice, as shown in the image below:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"933\" height=\"668\" src=\"https:\/\/www.simplyhosting.com\/support\/wp-content\/uploads\/2022\/02\/Simply-Hosting-payment-card-new-1.png\" alt=\"\" class=\"wp-image-381\" srcset=\"https:\/\/www.simplyhosting.com\/support\/wp-content\/uploads\/2022\/02\/Simply-Hosting-payment-card-new-1.png 933w, https:\/\/www.simplyhosting.com\/support\/wp-content\/uploads\/2022\/02\/Simply-Hosting-payment-card-new-1-300x215.png 300w, https:\/\/www.simplyhosting.com\/support\/wp-content\/uploads\/2022\/02\/Simply-Hosting-payment-card-new-1-768x550.png 768w, https:\/\/www.simplyhosting.com\/support\/wp-content\/uploads\/2022\/02\/Simply-Hosting-payment-card-new-1-50x36.png 50w\" sizes=\"auto, (max-width: 933px) 100vw, 933px\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-nco-advice-block\"><p class=\"nco-advice-block-content\"><strong>Tip:<\/strong> If you then choose to keep your card details for automatic renewals, further payments will be taken from the new card (untick the box).<\/p><\/div>\n\n\n\n<div class=\"wp-block-nco-warning-block\"><p class=\"nco-warning-block-content\"><strong>Warning:<\/strong> If you have been contacted by us to update your payment card details in order to avoid service disruption, this is because our billing system has been updated to comply with 3dsv2 and your previous card details have not been stored. <br><br>You need to <strong>take action<\/strong> as your services will not be automatically renewed. <br><br>3DSv2 is\u00a0<strong>the latest update of the 3D Secure authentication protocol<\/strong>, which allows issuing banks to verify credit card owners during the transaction process.<\/p><\/div>\n\n\n\n<p>If you have multiple services and want to add or change payment details, make sure you do it for each service. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"get-in-touch\"><strong>Get in touch<\/strong><\/h2>\n\n\n\n<p>If you need help updating your payment method, we\u2019re here to help.<\/p>\n\n\n\n<p><strong>Call us on 0333 247 0222: <\/strong>Monday &#8211; Friday, 9am \u2013 5.30pm.<\/p>\n\n\n\n<p id=\"chat-to-us-on-livechat-monday-friday-9am-5-30pm\"><strong>Chat <strong>with<\/strong> us on LiveChat:<\/strong> Monday &#8211; Friday, 9am &#8211; 5.30pm.<\/p>\n\n\n\n<p id=\"write-to-us-send-us-a-support-ticket-from-your-simply-portal-and-we-ll-get-back-to-you-as-soon-as-we-can-https-portal-simplyhosting-com-site-login\"><strong>Write to us:<\/strong> Send us a support ticket from your <a href=\"https:\/\/portal.simplyhosting.com\/site\/login\/\">Simply portal<\/a> and we\u2019ll get back to you as soon as we can. <\/p>\n\n\n\n<p>If you don\u2019t have an account with Simply Hosting yet, you can also send our <a href=\"https:\/\/www.simplyhosting.com\/info\/contact-us\">Sales team<\/a> an enquiry and we&#8217;ll get back to you between <strong>9am<\/strong> and <strong>5.30pm<\/strong>, <strong>Monday<\/strong> to <strong>Friday<\/strong>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you want to change your card details or payment method, you can do this easily. We do not have a way to add a new card in advance. Once the next invoice is generated (2 weeks in advance of the renewal date), please log into your customer portal, in your &#8220;Billing&#8221; section, select &#8220;unpaid [&hellip;]<\/p>\n","protected":false},"author":10,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[28],"ht-kb-tag":[52,42],"class_list":["post-116","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-billing","ht_kb_tag-3dsv2","ht_kb_tag-billing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to add a new payment card - Support Centre - Simply Hosting &amp; Servers<\/title>\n<meta name=\"description\" content=\"How to change your Simply Hosting payment details online\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplyhosting.com\/support\/articles\/changing-your-card-details-online\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to add a new payment card - Support Centre - Simply Hosting &amp; 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